Don't start with Burning Wheel. Start with Kobolds Ate My Baby!.
We've been using the d20 system for about two months now, and they still get tripped up once in a while (e.g. - "What do I roll?"). Most of them never did tabletop role-playing before that.
Oh, well I thought you had meant super-n00bs. If they're using the d20 system, then they should be fine(?).
What you have to make them understand is that the system is very different when it comes to mechanics, and that they need to be patient. Learning a new system is a tough thing sometimes.
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