Communication solves problems. Intervention should be a last resort.
Why have people become so afraid of communicating their issues to other people? It seems like people have lost the ability to to just talk about and resolve their problems without the need of a third party intervening. People bring their gripes straight to the top without even letting the lower level know there is a problem.
To use an analogy, in sailing if you want to protest someone else for a foul it is required that you yell your protest to them out on the water. This gives them a chance to resolve their foul immediately by doing a penalty turn. If you do not inform the other boat of your protest your case will be thrown out. This is based on the philosophy that races should be won on the water and not in the room. If the person does not do their penalty turn and it goes to a judge's call in the protest room, it is usually because one party or the other had a misunderstanding of the rules and it becomes a learning experience for all.
I've encountered people bringing their problems to a third party in lieu of bringing them to who they actually involve at school, at work, and right now I'm encountering it with my team. If there is an issue, should it not be brought to who it actually concerns so that it can be resolved immediately? It's extremely frustrating to me that someone would need another person to fight for them and hold their hand and tell them everything will be ok. If someone went into the room with a protest based on hearsay and one which the protested boat knows nothing about, they would be told off. Why isn't it like this in life? Why do third parties get involved without making those who are really involved try to work it out first? Why do third parties just take someone's word as truth without any probing? Win your races on the water, not in the room.
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Then again, being a 16 year old kid myself, I could be blowing this out my ass. What do you guys think?
Diplomacy first, then go to outside intervention. Personally, I try to be as reasonable and accommodating as I can be in a situation. That way, if it doesn't work, you've done everything you can do, and it's on the other person. That gives you some leverage when appealing to the third party.
For example, say you are involved in a traffic collision. The safest thing to do is to call the police and not in any way interact with the other driver. This maximizes the possibility of a favorable outcome and shields you from all sorts of possible problems.
At camp, I didn't mean cause a problem. I let my tone get bossy, when I never meant to. Instead of telling me themselves, the person told the camp co-ordinator who in turn spoke to me. So instead of being able to tell them myself that I would try my hardest, and to show I was really damned sorry for doing that even if I didn't know, I ended up feeling like shit. I didn't even know who it was that saw me as bossy, and it really hurt me because suddenly I didn't know if anyone actually liked me. Not the best of situations.